Rich Stitch Return Policy

 We accept returns and exchanges within 30 days of delivery for eligible items.

To qualify for a return, items must be:

• Unworn and unwashed
   
• In original condition
   
• With original tags attached
   
• Returned in the original packaging
   
• Accompanied by a valid order number or receipt 

 We offer FREE return shipping on all approved returns. 

To begin your return process, please email us at:
📩 info@richstitchapparel.com

Be sure to include:

• Your order number or receipt
   
• The item(s) you’d like to return
   
• Reason for return (optional, but helpful)
   

Once your request is received, we’ll respond with return instructions.

 Rich Stitch pre-orders are full payment required at checkout. When you place a pre-order, your payment secures your item and helps fund production for that drop. 

 Pre-orders are open for a limited time and will close on the date listed on the product page. Once the pre-order window closes, we begin production and cannot add, change, or guarantee additional quantities. 

  Production & Shipping Timeline
All pre-order items are made-to-order. Estimated shipping timelines will be listed on the product page. Please allow 4-8 weeks after the pre-order window closes for production and fulfillment. (Timelines may vary slightly due to manufacturing, shipping carrier delays, or high demand.) 

 Customers are responsible for entering the correct shipping address at checkout. If you need to update your address, contact us within 24 hours of placing your order.  

 
Because pre-order items are made-to-order and processed immediately for production:

• All pre-order sales are final
   
• No cancellations, refunds, or order changes once your order is placed (including size, color, or shipping address after the 24-hour window)

 If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• Your order number
   
• Photos of the issue (item + packaging)
   

We will make it right through a replacement (if available) or another appropriate resolution.

 
By purchasing a pre-order, you acknowledge the estimated timeline and made-to-order nature of the product. If you have any concerns, please contact us first so we can help.